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connect, onboarding

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Q & A - Biweekly UW Connect Onboarding Meeting

Event interval: Single day event. Online Meeting Link: https://washington.zoom.us/j/96983649400?pwd=V2FqeDZnNDNISjdRZXZoM2JkOTUzQT09. Accessibility Contact: Faizan Hasham. Event Types: Information Sessions. Wednesday, May 7, 2025, 10:00 AM – 11:10 AM.

UAT Kick Off - Monthly UW Connect Onboarding

Prerequisites: 30-day UW Connect Trial , Completion of UW Connect Subscription Intake Form , Notice from Service Management agent that UAT set-up is complete, Audience: All unit team members that will work as agents or managers within UW Connect.  Purpose: The User Access Testing Kick-off prepares teams that are new to the agent instance of UW Connect to work inside the Test environment.  Topics: Agent dashboards, navigation, ticket management, Assignment Groups, Configuration Items, intake form, inbound emails, attachments, next steps to Go-Live. Event interval: Single day event. Online Meeting Link: https://washington.zoom.us/j/93797432598?pwd=VXdsaURvRDVKemxRK1NzdW9kenlTdz09. Accessibility Contact: Faizan Hasham. Event Types: Information Sessions. Wednesday, May 14, 2025, 10:00 AM – 11:35 AM.

Q & A - Biweekly UW Connect Onboarding Meeting

Prerequisites: None Audience: UW Connect Trial participants, UAT participants, or units interested in subscribing to UW Connect.  Purpose: Answer any and all questions about UW Connect.  Topics: Varies. Event interval: Single day event. Online Meeting Link: https://washington.zoom.us/j/95577992429?pwd=S0xRRXVYamVEVFlDSjVoZkRsWndDUT09. Accessibility Contact: Faizan Hasham. Event Types: Information Sessions. Wednesday, May 21, 2025, 10:00 AM – 11:10 AM.

Go Live - Monthly UW Connect Onboarding

Prerequisites: 30-day UW Connect Trial , Completion of UW Connect Subscription Intake Form , UAT Kick-off Session, Audience: 1-2 representatives for the unit onboarding and the owner/admin of the team's UW Connect inbound email address. Purpose: A Service Management agent will move the unit set-up to the UW Connect Production environment enabling the team to begin taking customer tickets.  Topics: Email footer, email forwarding enabling inbound/outbound action, confirmation of Production settings. Event interval: Single day event. Online Meeting Link: https://washington.zoom.us/j/92908558599?pwd=R3dmWWVoVXFNa1pxbWhTa1RMTDNGdz09. Accessibility Contact: Faizan Hasham. Event Types: Meetings. Wednesday, May 28, 2025, 10:00 AM – 11:10 AM.

UW Connect Community of Practice

Prerequisites: 30-day UW Connect Trial , Completion of UW Connect Subscription Intake Form , Notice from Service Management agent that UAT set-up is complete , UAT Kick off session , Go live session, Audience: Licensed users ("agents") of UW Connect Production, i.e. people using UW Connect to manage customer requests. *not for trial or UAT participants, Purpose: This forum provides an opportunity for members to learn about recent and upcoming changes with UW Connect, share tips and tricks, brainstorm improvements, and help the service team prioritize improvements!   Topics: varies. Event interval: Single day event. Accessibility Contact: hasham@uw.edu. Event Types: Information Sessions. Wednesday, May 28, 2025, 11:00 AM – 12:00 PM. Join Zoom Meeting https://washington.zoom.us/j/99426629598. For more info visit uwconnect.uw.edu.

Q & A - Biweekly UW Connect Onboarding Meeting

Event interval: Single day event. Online Meeting Link: https://washington.zoom.us/j/96983649400?pwd=V2FqeDZnNDNISjdRZXZoM2JkOTUzQT09. Accessibility Contact: Faizan Hasham. Event Types: Information Sessions. Wednesday, June 4, 2025, 10:00 AM – 11:10 AM.

UAT Kick Off - Monthly UW Connect Onboarding

Prerequisites: 30-day UW Connect Trial , Completion of UW Connect Subscription Intake Form , Notice from Service Management agent that UAT set-up is complete, Audience: All unit team members that will work as agents or managers within UW Connect.  Purpose: The User Access Testing Kick-off prepares teams that are new to the agent instance of UW Connect to work inside the Test environment.  Topics: Agent dashboards, navigation, ticket management, Assignment Groups, Configuration Items, intake form, inbound emails, attachments, next steps to Go-Live. Event interval: Single day event. Online Meeting Link: https://washington.zoom.us/j/93797432598?pwd=VXdsaURvRDVKemxRK1NzdW9kenlTdz09. Accessibility Contact: Faizan Hasham. Event Types: Information Sessions. Wednesday, June 11, 2025, 10:00 AM – 11:35 AM.

Q & A - Biweekly UW Connect Onboarding Meeting

Prerequisites: None Audience: UW Connect Trial participants, UAT participants, or units interested in subscribing to UW Connect.  Purpose: Answer any and all questions about UW Connect.  Topics: Varies. Event interval: Single day event. Online Meeting Link: https://washington.zoom.us/j/95577992429?pwd=S0xRRXVYamVEVFlDSjVoZkRsWndDUT09. Accessibility Contact: Faizan Hasham. Event Types: Information Sessions. Wednesday, June 18, 2025, 10:00 AM – 11:10 AM.

Go Live - Monthly UW Connect Onboarding

Prerequisites: 30-day UW Connect Trial , Completion of UW Connect Subscription Intake Form , UAT Kick-off Session, Audience: 1-2 representatives for the unit onboarding and the owner/admin of the team's UW Connect inbound email address. Purpose: A Service Management agent will move the unit set-up to the UW Connect Production environment enabling the team to begin taking customer tickets.  Topics: Email footer, email forwarding enabling inbound/outbound action, confirmation of Production settings. Event interval: Single day event. Online Meeting Link: https://washington.zoom.us/j/92908558599?pwd=R3dmWWVoVXFNa1pxbWhTa1RMTDNGdz09. Accessibility Contact: Faizan Hasham. Event Types: Meetings. Wednesday, June 25, 2025, 10:00 AM – 11:10 AM.

UW Connect Community of Practice

Prerequisites: 30-day UW Connect Trial , Completion of UW Connect Subscription Intake Form , Notice from Service Management agent that UAT set-up is complete , UAT Kick off session , Go live session, Audience: Licensed users ("agents") of UW Connect Production, i.e. people using UW Connect to manage customer requests. *not for trial or UAT participants, Purpose: This forum provides an opportunity for members to learn about recent and upcoming changes with UW Connect, share tips and tricks, brainstorm improvements, and help the service team prioritize improvements!   Topics: varies. Event interval: Single day event. Accessibility Contact: hasham@uw.edu. Event Types: Information Sessions. Wednesday, June 25, 2025, 11:00 AM – 12:00 PM. Join Zoom Meeting https://washington.zoom.us/j/99426629598. For more info visit uwconnect.uw.edu.

Q & A - Biweekly UW Connect Onboarding Meeting

Event interval: Single day event. Online Meeting Link: https://washington.zoom.us/j/96983649400?pwd=V2FqeDZnNDNISjdRZXZoM2JkOTUzQT09. Accessibility Contact: Faizan Hasham. Event Types: Information Sessions. Wednesday, July 2, 2025, 10:00 AM – 11:10 AM.

UAT Kick Off - Monthly UW Connect Onboarding

Prerequisites: 30-day UW Connect Trial , Completion of UW Connect Subscription Intake Form , Notice from Service Management agent that UAT set-up is complete, Audience: All unit team members that will work as agents or managers within UW Connect.  Purpose: The User Access Testing Kick-off prepares teams that are new to the agent instance of UW Connect to work inside the Test environment.  Topics: Agent dashboards, navigation, ticket management, Assignment Groups, Configuration Items, intake form, inbound emails, attachments, next steps to Go-Live. Event interval: Single day event. Online Meeting Link: https://washington.zoom.us/j/93797432598?pwd=VXdsaURvRDVKemxRK1NzdW9kenlTdz09. Accessibility Contact: Faizan Hasham. Event Types: Information Sessions. Wednesday, July 9, 2025, 10:00 AM – 11:35 AM.

Q & A - Biweekly UW Connect Onboarding Meeting

Prerequisites: None Audience: UW Connect Trial participants, UAT participants, or units interested in subscribing to UW Connect.  Purpose: Answer any and all questions about UW Connect.  Topics: Varies. Event interval: Single day event. Online Meeting Link: https://washington.zoom.us/j/95577992429?pwd=S0xRRXVYamVEVFlDSjVoZkRsWndDUT09. Accessibility Contact: Faizan Hasham. Event Types: Information Sessions. Wednesday, July 16, 2025, 10:00 AM – 11:10 AM.

Go Live - Monthly UW Connect Onboarding

Prerequisites: 30-day UW Connect Trial , Completion of UW Connect Subscription Intake Form , UAT Kick-off Session, Audience: 1-2 representatives for the unit onboarding and the owner/admin of the team's UW Connect inbound email address. Purpose: A Service Management agent will move the unit set-up to the UW Connect Production environment enabling the team to begin taking customer tickets.  Topics: Email footer, email forwarding enabling inbound/outbound action, confirmation of Production settings. Event interval: Single day event. Online Meeting Link: https://washington.zoom.us/j/92908558599?pwd=R3dmWWVoVXFNa1pxbWhTa1RMTDNGdz09. Accessibility Contact: Faizan Hasham. Event Types: Meetings. Wednesday, July 23, 2025, 10:00 AM – 11:10 AM.

UW Connect Community of Practice

Prerequisites: 30-day UW Connect Trial , Completion of UW Connect Subscription Intake Form , Notice from Service Management agent that UAT set-up is complete , UAT Kick off session , Go live session, Audience: Licensed users ("agents") of UW Connect Production, i.e. people using UW Connect to manage customer requests. *not for trial or UAT participants, Purpose: This forum provides an opportunity for members to learn about recent and upcoming changes with UW Connect, share tips and tricks, brainstorm improvements, and help the service team prioritize improvements!   Topics: varies. Event interval: Single day event. Accessibility Contact: hasham@uw.edu. Event Types: Information Sessions. Wednesday, July 23, 2025, 11:00 AM – 12:00 PM. Join Zoom Meeting https://washington.zoom.us/j/99426629598. For more info visit uwconnect.uw.edu.